Shipping
Parcel Post
Fast and safe shipping from Germany. All orders are shipped well-packed in ecological materials. Most products are shipped with FedEx, GLS or DHL and when in stock, they are usually delivered in most European countries around 3-6 business days after ordering. When an item is not in stock an extra week is usually needed, we'll inform you about it immediately after you place the order. Please contact us if you need to know the precise shipping date.
The SOLARA and DCsolar products are shipped with UPS insured shipping and when in stock they are usually delivered in about 6-9 business days after ordering. The SOLARA products are only shipped in EU and certain non European destinations. They are not shipped in Switzerland, Norway, UK, Canada and the USA. Please ask us for a shipping quote if your shipping address is outside Europe.
Larger solar panels (longer than 1,5 meters) most batteries and products that weigh more than 30 kg are shipped with road cargo. Please ask us for a shipping quote if your address doesn't have automated shipping costs during checkout.
Shipping costs for some islands may also be higher, please contact us for a shipping quote before ordering if you are located on a remote island.
You may also choose to collect the items from any GLS ParcelShop or FedEx Pick-Up Point, please contact us if you wish to do so.
We ship in all European Union countries, please contact us if you don't see a shipping rate in the checkout. Worldwide and express shipping available, ask us for a quote.
In order to see the shipping costs, please add the products in the cart and then set the country and postal code of delivery in the checkout page. If there isn't a shipping rate after entering the selected country it means we'll have to calculate the shipping cost separately, please contact us for a shipping quote.
Road Cargo
Oversized products such as solar panels equal or longer than 1,5 meters, the Steca and certain Engel refrigerators, and all batteries that weigh more than 15 kg are shipped with Road Freight the cost of which depends on the final destination and cannot always be calculated in automatically; additional charges may need to be applied in some cases, please contact us for more details. Please note that certain batteries have long delivery times. Especially the Sonnenschein, Hoppecke and the Classic OPzS batteries may have delivery times of up to 2 months or even more in certain cases. Please contact us if you want to know the lead time of any of the batteries of our catalog.
Shipping Times
- Phaesun: Shipping in 1-2 business days; when not in stock an extra week is usually needed. Most Phaesun products and especially the solar panels are regularly in stock.
- Solara: Shipping in 2-3 business days. Most Solara products are regularly in stock.
- Steca: Shipping in 1-2 business days. The Steca Power Power Tarom charge controllers are shipped around 3 weeks after ordering. Most Steca products are regularly in stock.
- Studer: Shipping in 1-2 business days for charge controllers, accessories, certain AJ inverter models and a few XTM models. When not in stock the Studer products are shipped in around 3-4 weeks after ordering.
- Victron: Shipping in 1-2 business days, when not in stock an extra week is usually needed. The largest part of the Victron catalog is always in stock or available for shipping within 1 week.
- Morningstar: Shipping in 1-2 business days; when not in stock an extra week is usually needed. Most charge controllers and accessories are regularly in stock.
- Outback: Shipping in 1-2 business days; when not in stock an extra week is usually needed. The Outback Flexmax charge controllers and certain inverter models are always in stock.
- Western: Shipping in 1-2 business days; when not in stock an extra week is usually needed. Most Western products are regularly in stock.
- Phocos: Shipping in 1-2 business days; when not in stock an extra week is needed.
- Silentwind: Shipping in 1-2 business days; when not in stock an extra week is needed.
- Hoppecke: Only a few AGM batteries in stock, most batteries are shipped around 8 weeks after ordering.
- GNB: Shipping in 8-10 weeks.
- Sonnenschein: Shipping in 8-10 weeks, in stock only certain Solar Block models.
- Intact: Shipping in 4-5 business days.
- BOS: Shipping in 4-5 business days.
- Shurflo: Shipping in 1-2 business days, most products always in stock.
- Grundfos: Shipping in 1-2 business days; when not in stock an extra week is usually needed.
- Weco: Shipping in 1-2 business days; when not in stock an extra week is needed.
- Pytes: Shipping in 1-2 business days, when not in stock an extra week is usually needed.
Notes
- The prices may vary for oversize products and road cargo items.
- The ordinary lead time may be subject to country-specific delays (e.g. customs authorities, border areas, islands…).
- Denmark's shipping cost is without Faroe Islands and Greenland.
- Please observe the customs surcharges for customs clearance in certain customs regions in Europe.
- Airfreight is calculated according to volume weight (length x width x height in cm / 6.000) in case the volume weight exceeds the real weight.
- For packages that are sent via Pick & Return service, there is no liability for the completeness and any defects of the content.
- The base price refers to the highest zone of the chosen countries of the Euro Business Parcel.
- If the value of the goods for the export in EFTA countries exceeds 1.000,-€ you need an export declaration.
- Remote island surcharge is around 13 € / Packages over 25 kg or a length over 120 cm are to be invoice with the < 30 kg rate.
Maximal Parcel Size
- Width: 80cm / Height 60 cm / Length: 200 cm
- Combined length and girth (Circumference of the parcel plus the longest side): 300 cm
Optional Services On Request
- Express shipping, Guaranteed 24 h Service, Hazardous Goods Service, Europe Pick & Ship Service, Europe Pick & Return Service. Please contact us for more details.