Shipping Costs and Delivery Times

Parcel Post

Fast and safe shipping from Germany. All products from the Phaesun catalog are shipped from Memmingen, Germany with FedEx or GLS and when in stock, they are usually delivered in most European countries around 4-5 business days after ordering, please see more details in the tables below. When an item is not in stock another week is usually needed for shipping the item and we'll inform you about it immediately. 

The SOLARA products are shipped from Hamburg or Wismar, Germany with UPS insured shipping and when in stock they are usually delivered in about 6-7 business days after ordering. There may be additional charges for the longer and larger solar panels from what you see as shipping charges when you add the item(s) in the cart since they may need to be shipped with road cargo. The SOLARA products are currently shipped only within the EU, please contact us if your shipping address is in Switzerland, Norway or the UK. 

You may also choose to collect the items from any GLS ParcelShop or FedEx Pick-Up Point, please contact us if you wish to do so.

Worldwide and express shipping available, ask us for a quote.  Please note that we do not currently ship the SOLARA products in the USA and Canada. 

In order to see the shipping costs please add the products in the cart and enter your country and postal code or consult the following table. If there isn't a shipping rate after entering your location it means we'll have to calculate the shipping cost for your location separately, please contact us for more details.


Road Cargo

Oversized products such as solar panels longer than 1,5 meters, all refrigerators and all batteries that weigh more than 15 kg are shipped with Road Freight the cost of which depends on the final destination and cannot be calculated in advance; additional charges will need to be applied in most cases, please contact us for more details. Please note that classic lead acid batteries have long lead times, also certain Schonnenschein gel batteries may have lead times of 2-3 months or even more in certain cases.


Footnotes

  1. The above prices may not be valid for all products such as the SOLARA products and road cargo items. 
  2. The ordinary lead time may be subject to country-specific delays (e.g. customs authorrities, border areas, islands…
  3. Without Faroe Islands and Greenland
  4. Please observe the customs surcharges for customs clearance in certain customs regions in Europa.
  5. Airfreight is calculated according to volume weight (length x width x height in cm / 6.000) in case the volume weight exceeds the real weight.
  6. For packages that are sent via Pick&Return service, there is no liability for the completeness and any defects of the content.
  7. The base price refers to the highest zone of the chosen countries of the Euro Business Parcel.
  8. If the value of the goods for the export in EFTA countries exceeds 1.000,-€ you need an export declaration.
  9. Island surcharge 13 € / Packages over 25 kg or a length over 120 cm are be invoice with < 30 kg.

Maximal Parcel Size

Width: 80cm / Height 60 cm / Length: 200 cm

Combined length and girth (Circumference of the parcel plus the longest side): 300 cm

Optional Services On Request

Exrpess shipping, Guaranteed 24 h Service, Hazardous Goods Service, Europen Pick & Ship Service, Europen Pick & Return Service. Please contact us for more details.