Sales Information

Catalog

Our catalog contains only high quality and reliable products from the best manufactirers with long warranty periods proven in the field, and always the latest versions of the products. We are distributors of leader companies in off-grid solar with more than 20 years experience that will be there to honor their warranties. You may read more about us and our business partners here >>

Shipping

All products are shipped from Germany with FedEx UPS or GLS (Parcel Post) and when in stock, they are delivered in most European destinations around 3-5 business days after ordering. If a product is not in stock an extra week may be needed for delivery, we'll inform you for the exact delivery time after ordering. Larger items and batteries can only be shipped with road transport (Road cargo), additional charges may be applied. Certain batteries, especially the Sonnenshein batteries, have longer lead times. Please note the the SOLARA products are currently shipped only within the EU. You may see the shipping and VAT rates after adding an item to the cart and choose the country of delivery. You may read more details in our shipping section here >>  

Payment 

​​​​​100% secure payment with all major credit cards via PayPal. You don't need to register for a PayPal account if you don't have one. Please click on "Pay with Credit Card" button so you can proceed with credit card payment in your language without creating a PayPal account. We also accept bank / wire transfer payments, please contact us for our bank account details. UK customers may also choose GBP at the top left currency selector. 

Invoices and VAT

We issue invoices with VAT shown separately, all customers will receive an EU invoice with the VAT shown separately. We are registered in EU's One Stop Shop (OSS) and EU customers will receive invoices with the VAT rate of the country of delivery, you may see the VAT rate and shipping rate of the country of delivery after adding an item to the cart in the summary after choosing your country. EU VAT registered businesses or buyers may qualify for a VAT-free (excempt) invoice. You may check if your EU business VAT number is eligible in the site of VIES. Please contact us or enter your VAT number when ordering if you are a business customer so we'll provide you with an intracommunity EU invoice. There will be no VAT applied automatically during checkout for customers in Norway and Switzerland and the UK, if for some reason you end up paying for VAT then we'll refund it to you. There are no customs duties or other charges for UK deliveries for most of our products; the courier will ask to be paid for the 20% UK VAT before the delivery. Sometimes the couriers also ask for a fee associated with customs clearance; FedEx currently charges a flat fee of around £12.75 in certain UK deliveries. Please contact us for more information. 

Returns

If you change your mind about your purchase you can return us the product and get a refund or exchange it for up to 14 days from the day you received it, provided that it is still in its new, unused conditon and with its original packing. The buyer pays for the return shipping costs, except if applies for PayPal return fees reiumbursment. Please contact us before so we can give an RMA number and the return address. We have a really low, approching zero rate of returns because we only sell quality products.

Feedback

We have positive feedback from hundreds of customers around the world that appreciate the high standards of our products and services.

Other questions?

Please don't hesitate to contact us for technical, availability or other questions or if you can't find what you're looking for. We have more products available than what is listed in the website. The best way to contact us is via email or chat, we respond to most requests in less than 24 hours. We can help you find the right product or propose you a customized solution, please consult our off-grid systems overview here >>

Ask us for a quote

Special prices for businesses and larger quantities, please ask us for a quote.