Sales Information

Catalog

Our catalog contains only high quality and reliable products from the best manufactirers with long warranty periods proven in the field, and always the latest versions of the products. We are distributors of leader companies in off-grid solar with more than 20 years experience that will be there to honor their warranties. You may read more about us and our business partners here >>

Shipping

All products are shipped from Germany with FedEx UPS or GLS (Parcel Post) and when in stock, they are delivered in most European destinations around 3-5 business days after ordering. If a product is not in stock an extra week may be needed for delivery. Larger  items and batteries can only be shipped with road transport (Road cargo), in this case additional charges will be applied. Please read more in our shipping section here >>  

Payment 

​​​​​Secure payment with all major credit cards via PayPal, please note that you don't need to have a PayPal account in order to pay via PayPal. You may also use a Bank Transfer for the payment, please contact us for our bank account details. UK customers may also choose GBP in the top left currency selector. 

Invoices and VAT

We issue invoices with VAT shown separately. Customers from the UK will receive a UK invoice with the VAT shown separately from our UK company while customers from EU countries receive an EU invoice with the VAT shown separately from our EU company. Please note that there will be no other taxes or charges to be paid for all deliveries in the EU and the UK, you may read more here. We are now registered in EU's OSS (One Stop Shop) and from now on EU customers will receive invoices with the VAT rate of the country of delivery. EU VAT registered businesses or buyers from other non-EU countries qualify for a VAT-free (excempt) invoice. You may check if your EU business VAT number is eligible in the site of VIES. Please contact us if you are a business customer so we'll provide you with anwith an intracommunity EU invoice as we are also VAT registered in the EU. There will be no VAT applied automatically during checkout for customers in Norway and Switzerland, if for some reason end up paying for VAT, then we'll refund it to you. Please contact us for more information. 

Returns

If you change your mind about your purchase you can return us the product and get a refund or exchange it for up to 14 days from the day you received it, provided that it is still in its new, unused conditon and with its original packing. The buyer pays for the return shipping costs, except if applies for PayPal return fees reiumbursment. Please contact us before so we can give an RMA number and the return address. We have a really low, approching zero rate of returns because we only sell quality products.

Feedback

We have positive feedback from hundreds of customers around the world that appreciate the high standards of our products and services.

Other questions?

Please don't hesitate to contact us for technical, availability or other questions or if you can't find what you're looking for. We have more products available than what is listed in the website. The best way to contact us is via email or chat, we respond to most requests in less than 24 hours. We can help you find the right product or propose you a customized solution, please consult our off-grid systems overview here >>

Ask us for a quote

Special prices for businesses and larger quantities, please ask us for a quote.